Washington Office of Secretary of State

In 2024, my agency Anthro-Tech was contracted by the Washington Office of the Secretary of State to bring our human-centered design methodology to the department and to make improvements to the ways that state and federal elections are organized, planned, and administered in the state of Washington.

Leaning heavily on quantitative and qualitative data gathered in multiple rounds of user testing, focus groups and stakeholder interviews, I streamlined multiple workflows for both prospective candidates and OSOS staff who oversee the creation and distribution of up to 40 different voters pamphlets per election.

Developed service ecosystem maps to highlight painpoints and opportunities for improvement. Workshopped to define scope and prioritize solutions to test with live users and delivered improved designs and guidance for both digital and print workstreams within the Secretary of State’s office.

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